Relationship between Nurses' Caring Behavior and JKN-KIS Patient Satisfaction in Inpatient Room of Umbu Rara Hospital Meha Waingapu
Background: Increased JKN-KIS participant visits at facilities health especially in Umbu Rara Meha Hospital Waingapu from 2016 as many as 893 patients, in 2017 there were 2,164 patients and in 2018 in January-February there were 503 patients. The results of previous studies found that thepoor caring behavior of nurses in hospitals and evidenced by the patient's dissatisfaction with the dimensions of reliability, responsiveness, assurance, and empathy for services in the ward. Aim: Knowing the Relationship between Nurses' Caring Behavior and JKN-KIS Patient Satisfaction in the Inpatient Room of Umbu Rara Meha Hospital Waingapu. Research Design: This study uses a quantitative type with analytical research design through aapproach cross sectional, using chi-square data analysis. The sample size was 86 respondents. Results: Univariate tests found good nurse caring behavior as much as 86.0%, while patient satisfaction was found to be good at 84.9%. Bivariate test obtained p-value of 0.000 this result shows that the p-value is less than 0.05 so Ha is accepted which means there is a relationship between caring behavior of nurses and patient satisfaction in the inpatient room of Umbu Rara Meha Hospital Waingapu. Conclusion: There is a relationship between nurse caring behavior and patient satisfaction in the inpatient room of Umbu Rara Meha Hospital Waingapu. Suggestion: Maintain a good caring behavior for nurses, if necessary, increase again so that nurses' caring behaviors get 100% good.